TERMS AND CONDITIONS
Whilst Aerial Sports are fun, they are dangerous. Aerials Australia takes no responsibility for the use or misuse of purchased equipment. Please refer to terms and conditions. We advise you to ensure your equipment is away from sun or direct light, avoid washing often as this may weaken materials, avoid wearing jewellery or clothing items that may nick the fabric, and discontinue use when damages are made to the fabric. When you receive your order, please check your products immediately and if there are any damages, wrong colours, issues with your order, ensure you contact us immediately to initiate a replacement and we happily organize this for you. Replacements or refunds cannot be given if you have used your products or rigged them up as we will not be liable for damages made on your behalf. Check your equipment before every use to ensure your safety. We take no responsibility of damages after items have been used. You must receive professional training and advice in both the use and the rigging of the equipment you purchase, and hire a professional installation of your equipment. Rigorously check your equipment before each use. Ensure you use your equipment under the guidance of a professional instructor.
Any aerial sport is dangerous and can cause serious injury or death whilst using our products. Your safety is your responsibility and it’s your responsibility to follow all directions when using aerial products.
Care of Equipment Policy
We advise you to remember, that many of our products are made of fabric. Fabric is delicate and needs to be treated gently and carefully. We recommend:
- Avoid using in direct sunlight. This may fade or weaken the fabric or colour. We recommend indoors.
- Wash only delicately in a cold wash. Avoid detergents. Do not put in a dryer or dry in sunlight.
- We STRONGLY advise to never wear jewellery, zips, hair clips, or any item that may tear or nick the fabric. If this occurs, discontinue use immediately.
- Check your equipment before every use for damages and correct rigging.
- Ensure you understand or get professional advice weight limits.
Our silks fabric comes unhemmed and are for training purposes. We can offer this to you at an additional cost, please contact us regarding your order.
Our products are load/strength/grab tested by our suppliers yearly and are certified by “AIR AND LIFT GEAR MAROOCHYDORE”, “PRIOR OUTDOOR” and “NTEK”, they confirm and determine equipment is rated as follows –
- Silks – 900kgs
- Lyra – 600kgs
- Figure 8 – 30KN
- Swivel – 30KN
- Carabiner – 25KN
- Daisy Chains – 12KN
- Freestanding Rig Frame – 600kgs
Our swivels, carabiner and figure 8 are all CE Certified with documentation as the company legally has determined. Aerials Australia has documentation for ratings however we cannot legally replicate or reproduce these documents for our customers. If you are using our products commercially and need documents, you will need to purchase your own products and complete your own load testing and certification, or alternatively, we can get the products tested with on your behalf and at your cost.
Please ensure you understand what these ratings mean and determine how you use your products. When we pair hardware, we always ensure it’s paired correctly for max weight and safety.
Delivery & Payments Policy
Aerials Australia requires payment before we begin processing your order.
Aerials Australia strives to ship from our warehouse in Queensland Australia with Australia Post standard or express shipping, or using our courier for larger items, however in the rare circumstance stock is unavailable we may ship from our secondary warehouse in Shanghai with express shipping to ensure your product is delivered quickly. Aerials Australia reserves the right to alter the shipping carrier, depending on stock availability, destination country.
Whilst we strive to have most products in stock, influx of orders can occur. Keep in mind most of our products are customised, so we need to include this in our processing time however we strive to get your order out as soon as possible. We do not manufacture orders on Public Holidays or Weekends and times where Public Holidays fall, may result in a longer manufacturing time.
For freestanding rigs, processing and delivery time may take up to 4 weeks, however usual timeframe is 24 hours to one weeks depending on influx of orders and due to being a large item.
For international orders, delivery time may take up to 3-4 weeks from shipping date.
For international express courier orders, delivery time may take up to 1-2 weeks from shipping date.
Aerials Australia does not accept refunds if you change your mind, ensure you choose your product with thought and care.
Aerials Australia thoroughly check each order before shipping to ensure quality standards. We accepts refunds only if your product is defective on arrival or you receive the wrong product. Please notify us within 14 days of receiving the product if any of the above is applicable and you wish to return your product. Return the defective or wrongly shipped product to us within 14 days of notification.
You will need to provide the following information before we can offer a refund or replacement:
- Name of customer
- Date of receiving the product
- Reason for return
Returned products will be thoroughly assessed for reason of return. If you return a product due to defects on arrival but we find that the product is in full working condition or any defects or damage were caused after you recieved the product, no refund will be offered and it will be returned to you at your own cost.
If the product is genuinely defective or you received the wrong product, we will offer you to choose either a replacement product or store credit to the purchase value.
You are responsible for all the costs associated with the return of the product and we will not reimburse any associated cost until assessment has been made. We request products returned to be mailed by registered mail. We accept no responsibility for loss or damage occurring in transit.
For all refunds that are NOT at our fault, we deduct a 15% restocking fee to cover all expenses and fees for this product. Products at our fault will be covered by Aerials Australia.
Please refer to the Australia Post International Post Guide for details on restrictions to your country.
Please be aware for international customers to check your countries import fees and tax regulations – this is not our responsibility.
We do not collect personal information when you visit the Aerials Australia website unless you place an order or contact us via our contact form, in which your name, address, order details will be collected to process your order.
Upon ordering, you will be prompted for the following personal information: your name, email address, mailing address, delivery address and phone number. We may share this information with third parties that are directly involved in the processing of your order and only for purposes relating to your order. Ie, the shipping carrier for delivery of your order.
We do not share, sell, rent or barter any identifiable personal information to any third party without your permission.
When you submit feedback or questions via email, we will request your name and email address. We use this information solely to respond to your enquiries.
For credit card transactions, your information is secured by using 2048 bit Secure Sockets Layer (SSL) technology, which encrypts information you input.