November 2020 UPDATE:
We are running as normal, but please be advised of your town or state is in lockdown, there may be unavoidable delays with your postage service. Otherwise, we are running at full capacity with normal dispatch times. Thankyou for your support this year!
Despite the unfortunate situation with COVID-19, we wish to reassure you that Aerials Australia will be operating at this time, however may have delays on some products due to influx of orders, product stock, shipping changes, staff and warehouse adjustments.
As Couriers and Postal Services remain an essential service, and we are primarily online we will continue to provide you with Aerial Equipment and remain as resourced as possible with our products.
Whilst we aim to keep most of our items in stock at all times, sometimes we need to custom cut or fabricate orders due to a large, significant range of sizes, lengths, colours and options. This is usually mostly applicable to silks lengths, commonly purchased colours of fabric that may sell out at a very fast rate, or custom lyras (double tab, no tab). Because of studio closures, we are also working triple-time with an enormous influx of orders. Many orders are sent out within 24 hours. However, we ask to assume that during this period your order may take at least 10 business days to process before it is shipped to you from the Sunshine Coast, QLD or Sydney, NSW. It is also best to assume that your courier may take a few extra days to deliver your parcel – please check with your state and courier company for updated information. You are always welcome (and advised, if on a strict timeline, at any time of the year) to send us an email or give us a call regarding immediate stock levels and updated information on what we are aware of regarding shipping. We can advise you if the item you’re after can be sent out immediately, or if it will need to be processed, and roughly advise the processing time.
Current items that may have delays include (but may not be limited to if stock changes):
Some silks lengths and colours – Usually of metreages 14m+ – Send us an email to confirm if you need asap.
If you are ordering the above, please ensure you understand there can be delays to processing times. We are working as absolute hard as we can to ensure orders are sent as soon as possible in these times.
Thankyou for your understanding, patience and endless support, and from the bottom of our hearts, we wish you and your families good health during this time ❤️
– The Aerials Australia Team