Please ensure you’re up to date with the Aerials Australia Terms and Conditions before placing your order. Read below for more information.
Aerial Supplies Australia PTY LTD thoroughly check each order before shipping to ensure quality standards. We accept and process refunds or exchanges only if your product is defective on arrival, or at our fault you have received the wrong product by accident. We are NOT liable if Australia Post or another courier has damaged or lost your parcel – at this point it is out of our hands and you must follow through with the postage company for a refund. we may try to assist where possible.
Please notify us within 14 days of receiving the product if any of the above is applicable and you need to return or exchange your product. You must return the defective or wrongly shipped product to us within 14 days of notification AFTER APPROVAL. Returns after this time-frame are not accepted, so ensure you check your product on it’s arrival and let us know as soon as possible.
You will need to provide the following information before we can offer a refund or replacement:
- Invoice number
- Name of customer
- Date of receiving the product
- Reason for return
- Photo and/or video if asked of the “Reason for return”
Please ensure we have replied to you and given you our return address before returning. Returned products will be thoroughly assessed for reason of return. If you return a product due to defects on arrival but we find that the product is in full working condition or any defects or damage were during transit or caused after you received the product, no refund will be offered and it will be returned to you at your own cost. If you do not pay the return cost, we hold your item for up to 90 days after notification, after this time period we will deem your order void. Be knowledgeable that we can see and check if your product has been used and it is not an honest return. In this case, no refund will be offered.
If the product is genuinely defective at our fault or you received the wrong product, we will offer you to choose either a replacement product or store credit to the purchase value and we will send you out your new product at our own expense.
You are responsible for all the costs associated with the return of the product if it is not a fault on our end and we will not reimburse any associated cost until assessment has been made. We request products returned to be mailed by registered mail. We accept no responsibility for loss or damage occurring in transit and any problems regarding transit must be dealt with between you and the shipping company.
Aerial Supplies PTY LTD does not accept refunds if you change your mind, ensure you choose your product with thought and care, and consideration to these terms and conditions.
If you have chosen the wrong product, length or size, and we choose at our discretion to accept an exchange, we will deduct a 15% restocking fee off the total cost of the initial order to cover all expenses and fees for this product and fee/s, including but not limited to paypal, afterpay, and credit card fees on our end, packing materials and labour, and postage fees that we have taken on at our expense. The restocking fee is purely to recover the intial shipping and handling costs because of the customers mistake in ordering and is not our responsibility.
Please email us anytime if you’d like any clarification, and HAPPY FLYING! 🙂